1 Who We Are
This Privacy Policy applies to the Mostply online gaming platform, accessible at mostply.online ("Mostply", "we", "us", "our"). Mostply is the data controller for all personal information collected through the platform. This means we are responsible for deciding what data to collect, why we collect it, and how it is stored and used.
This policy is written for the players, users, and visitors who interact with Mostply – the vast majority of whom are based in Pakistan. We have written it to be readable and direct, not buried in legal terminology. If you have any question that this document does not clearly answer, please contact our support team. We take your privacy seriously and will always give you a straight answer.
Scope: This Privacy Policy covers all personal data collected and processed when you visit the Mostply website, create an account, make a deposit or withdrawal, place a bet, participate in a promotion, contact support, or interact with the platform in any other way.
2 Personal Data We Collect
Mostply collects only the personal data necessary to provide and improve the platform, protect the security of all players, and meet our obligations. The categories of data we hold are set out in the table below.
| Data Category |
Examples |
Purpose |
| Identity Data |
Full legal name, date of birth, CNIC number, scanned copies of identity documents |
Account registration, KYC verification, age verification |
| Contact Data |
Pakistani mobile number, email address |
Account communication, OTP delivery, support responses |
| Financial Data |
Mobile wallet number (Easypaisa/JazzCash), bank account IBAN, masked card details |
Processing deposits and withdrawals, fraud prevention |
| Transaction Data |
Deposit and withdrawal amounts, dates, payment methods, bet history, game history, bonus usage |
Account management, dispute resolution, responsible gaming monitoring |
| Technical Data |
IP address, device type and model, operating system, browser type, session timestamps |
Platform security, fraud detection, service optimisation |
| Usage Data |
Pages visited, features used, time spent on platform, game preferences, click paths |
Improving the platform experience, personalising content |
| Communication Data |
Support chat transcripts, emails, feedback submissions |
Customer support, quality assurance, dispute resolution |
Mostply does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming assessment requested by the player.
3 How We Collect Your Data
Mostply collects personal data through the following channels:
- Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit, submitting a withdrawal request, or contacting support.
- Automated collection: Technical and usage data collected automatically when you interact with the Mostply website, including data gathered through cookies, server logs, and analytics tools.
- Third-party providers: Data received from payment processors (such as Easypaisa, JazzCash, NayaPay, SadaPay, and card networks) and identity verification services, strictly limited to what is needed to process your transaction or verify your identity.
- Game providers: Aggregated, anonymised game performance data from third-party game studios whose products appear in the Mostply casino and crash games lobby.
4 How We Use Your Data
Every use of your personal data at Mostply serves a specific, legitimate purpose. We do not collect data speculatively or "just in case." The primary purposes are:
- Account creation and management: Setting up your Mostply account, verifying your identity, maintaining your account records, and processing account changes such as password resets and contact detail updates.
- Processing transactions: Receiving your PKR deposits from Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfers, or debit cards, and sending your withdrawals back to those same accounts.
- Providing gaming services: Running the games, calculating odds, settling bets, crediting winnings, managing tournament entries, and maintaining your game and bet history.
- Fraud prevention and security: Detecting and preventing fraud, money laundering, bot activity, multi-accounting, bonus abuse, and other prohibited conduct. This includes monitoring transaction patterns and device fingerprints.
- Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour, sending wellbeing check-ins to players who may be at risk, and administering self-exclusion and limit tools when requested.
- Customer support: Responding to queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality purposes.
- Legal compliance: Meeting obligations under applicable financial regulation, anti-money laundering requirements, and KYC/AML rules.
- Platform improvement: Analysing aggregated usage data to understand how players interact with Mostply and to prioritise product development decisions.
- Marketing communications: Sending promotions, bonus offers, and platform news to players who have opted in. You can opt out at any time.
5 Legal Basis for Processing
Mostply processes your personal data on one or more of the following legal grounds:
- Contract performance: Processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering. This covers account management, game operation, and payment processing.
- Legal obligation: Certain data processing is required by law, including identity verification for KYC purposes and transaction monitoring for anti-money laundering compliance.
- Legitimate interests: Mostply has legitimate interests in preventing fraud, maintaining platform security, and improving our service. We balance these interests against your privacy rights when deciding how to process data for these purposes.
- Consent: Where processing is based on your consent – most commonly for optional marketing communications – you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.
6 Who We Share Your Data With
Mostply does not sell, rent, or trade your personal data to any third party. Data is shared only where strictly necessary with the following categories of trusted partner, all of whom are bound by appropriate data protection agreements:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, and card scheme operators receive the transaction data required to process your deposits and withdrawals. They receive only what is needed for the specific transaction.
- Identity verification services: Third-party KYC providers receive identity documents and personal details to verify your age and identity. These providers are contractually prohibited from using your data for any purpose other than the verification requested by Mostply.
- Game providers and content studios: In cases where live casino games or crash game content is served by a third-party studio, that provider may process your account identifier and stake data to run the game. They do not receive your contact or financial details.
- IT infrastructure providers: Hosting providers and cloud infrastructure partners process data on Mostply's behalf subject to strict data processing agreements that prohibit independent use.
- Legal and regulatory authorities: Mostply will disclose data to law enforcement, financial intelligence units, or regulatory authorities where required by law or valid legal process.
Mostply will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing purposes. If you receive marketing claiming to be from Mostply that you did not sign up for, please contact us immediately at support@mostply.online.
7 Cookies and Tracking Technologies
Mostply uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device that help Mostply remember your preferences and maintain your session.
The categories of cookies Mostply uses are:
- Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and enable core features like deposits and game loading. These cookies cannot be disabled without breaking platform functionality.
- Analytics cookies: Used to understand how players navigate the platform in aggregate – which pages are visited most, where players drop off, and how long different features take to load. This data is anonymised and used only to improve Mostply.
- Security cookies: Support fraud detection and bot prevention systems by tracking device characteristics and session behaviour patterns.
Mostply does not use third-party advertising cookies or tracking pixels for serving targeted advertising. You can manage cookie settings through your browser's privacy controls. Disabling essential cookies may prevent some or all platform features from working correctly.
Mostply uses essential, analytics and security cookies only. No advertising or third-party tracking cookies are used. You can manage your cookie preferences through your browser settings at any time.
8 How Long We Keep Your Data
Mostply retains personal data only for as long as necessary for the purpose it was collected or as required by applicable law. Our standard retention periods are:
- Active account data: Retained for the duration of your account and for a period of five years following account closure, to comply with financial record-keeping requirements.
- Transaction and betting records: Retained for a minimum of five years from the date of each transaction, as required for anti-money laundering compliance and potential dispute resolution.
- KYC documents: Retained for five years after account closure or the last transaction, whichever is later.
- Support communication records: Retained for two years from the date of the interaction, after which they are deleted unless linked to an ongoing investigation or dispute.
- Marketing opt-in records: Retained until you opt out and for one year thereafter to demonstrate compliance with your preferences.
- Technical and usage logs: Retained for 12 months in detailed form and up to five years in aggregated, anonymised form.
When the retention period for any data category expires, Mostply securely deletes or irreversibly anonymises the data. We do not retain personal data indefinitely.
9 Your Data Rights
As a Mostply player, you have the following rights over your personal data. These are genuine, exercisable rights – not just words on a policy page. To exercise any of them, contact our support team at support@mostply.online with your registered mobile number and a description of your request. We will respond within 30 days.
Right of Access
Request a copy of all personal data Mostply holds about you. We will provide a full data export in a readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Most contact details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data where there is no longer a legal or legitimate reason for us to hold it. Note that legal retention obligations may prevent full deletion of some records.
Right to Restrict Processing
In certain circumstances you may ask Mostply to restrict the use of your data – for example while a data accuracy dispute is being investigated.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Right to Object
Object to processing carried out on the basis of legitimate interests, including direct marketing. Objecting to direct marketing is always honoured immediately with no justification required.
10 How We Keep Your Data Secure
Mostply takes the security of your personal data seriously and implements the following technical and organisational measures to protect it:
- Encryption in transit: All data exchanged between your device and Mostply's servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to account login, deposits, withdrawals, and all platform interactions.
- Encryption at rest: Sensitive data including identity documents, financial account numbers, and authentication credentials is encrypted when stored on Mostply's servers.
- Access controls: Only authorised Mostply staff with a specific operational need can access personal data. Access is logged and audited. Former employees lose all access on the day their employment ends.
- Regular security audits: The Mostply platform undergoes scheduled third-party security assessments to identify and address vulnerabilities before they can be exploited.
- Intrusion detection: Automated systems monitor for unusual access patterns and potential breaches around the clock, with alerts triggering immediate human review.
- Incident response: Mostply maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you promptly with details of what data was affected and the steps being taken to address it.
Your responsibility: Platform security is a shared responsibility. Keep your Mostply password confidential, use a unique password not shared with other services, enable any available two-factor authentication, and log out after each session on shared or public devices. Mostply staff will never ask for your password.
11 Children's Privacy
Mostply is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the Mostply registration and KYC process specifically to prevent minors from accessing the platform.
If Mostply discovers that a registered account belongs to a person under 18, the account is immediately suspended, all play is reversed where technically possible, and all deposited funds are returned to the originating payment method. If you have reason to believe a minor has registered on Mostply, please contact our support team immediately at support@mostply.online so we can act swiftly.
12 Marketing Communications
Mostply may send you promotional communications about bonuses, new games, tournaments, and platform news. These are sent only to players who have opted in to receive them during registration or through their account settings.
You can opt out of marketing communications at any time in the following ways:
- Clicking the unsubscribe link in any marketing email sent by Mostply
- Updating your communication preferences in the notifications section of your account settings
- Contacting the support team directly and requesting removal from all marketing lists
Opting out of marketing does not affect essential service communications – you will still receive messages about your account activity, transaction confirmations, security alerts, and responses to your support queries, as these are necessary for running your account.
13 Third-Party Links
The Mostply platform may contain links to third-party game provider interfaces. Once you leave the Mostply domain and interact with a third-party provider's interface, their own privacy policy governs the data collected by that provider. Mostply is not responsible for the privacy practices of third-party game studios or any other external services.
We recommend reviewing the privacy policies of any third-party services you interact with. If you have concerns about data sharing with a specific provider in the Mostply game lobby, contact our support team and we will clarify exactly what data is exchanged and on what basis.
14 Changes to This Privacy Policy
Mostply reviews this Privacy Policy on a regular basis and updates it whenever our data practices change or when legal requirements necessitate revisions. The "Last Updated" date shown at the top of this page reflects the most recent revision.
When material changes are made – changes that affect your rights or how we use your data in a significantly different way – Mostply will notify registered players by email to their registered address and/or through a prominent notification on the platform before the changes take effect. We will give you at least 7 days' notice of material changes.
Continued use of Mostply after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any change, you should stop using the platform and contact support to close your account.
15 Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential privacy concern, please reach out through any of the following channels:
- Email: support@mostply.online – Privacy-related queries are handled by a dedicated team member and receive a response within 30 days as required. Urgent security concerns are escalated and responded to within 72 hours.
- Live chat: Available 24/7 via the Mostply platform. For complex data requests, we may ask you to follow up by email to create a formal written record.
- Language: All privacy queries can be handled in Urdu or English. Please indicate your preferred language when you make contact.
Mostply is committed to resolving all privacy queries fairly and transparently. If you are not satisfied with our response to a data rights request, you have the right to pursue the matter through the relevant data protection authority under applicable law.
